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People who work in retail have told many stories of when they had to get a manager when a customer didn’t believe they were telling the truth about their company policy just for the supervisor to agree with the customer, even though the employee was doing as they were told in the first place. But when your coworkers have your back and show that your word is worth respect, it’s a good feeling.
Reddit user Ancient_Ice was that coworker who had others’ backs and pulled such a stunt on a hotel guest who was rude, and in the end, everyone hugged him and thanked him because it was such a traumatic experience dealing with the entitled guest.
More info: Reddit
Image credits: Mikhail Nilov (not the actual photo)
The story takes place in 1999 in a hotel where the Original Poster (OP) had worked for 2 years. Apparently, the hotel changed franchise and the employee had been there for the training, which not a lot of people had because the turnover was pretty high.
One time the OP came to his shift and noticed that his coworkers looked as if they were crying, and found out that his assumption was right. There was a very rude hotel guest that the employees couldn’t handle because he was on the highest level on the rewards system.
Image credits: Ancient_Ice
While the manager, who had only been on the job a few months, was explaining the situation, the OP went to look at the details of this guest and found out that he was also an employee, but worked in a different hotel in the franchise.
This was good news because hotel employees staying at the hotel they work at had to follow certain rules, which were to be respectful, and if not, they would lose their employee discount. The OP was the only one who knew this as, because of the high turnover, this kind of knowledge didn’t get passed along.
Image credits: Ancient_Ice
Image credits: Ancient_Ice
Image credits: Ancient_Ice
The manager was able to call the general manager and tell him about the entitled guest’s behavior and the higher-ups reacted very seriously and even gave their personal phone number. The manager thought this was the end of it and the rude employee would get scolded or otherwise punished for his inappropriate behavior.
But there’s more. The OP called the hotel rewards customer service and told them that an employee was using it, which wasn’t allowed. He also hinted that it may not be the first time he had used it, so it would be nice if they could check it.
Image credits: Sascha Kohlmann (not the actual photo)
Image credits: Ancient_Ice
Image credits: Ancient_Ice
The revenge story continues as there are more ways to mess with the employee turned rude guest. He changed his card, removing his concierge access, which gave the entitled guest some additional privileges.
It seems that the guest had already made himself known to every department, because when the OP went to tell them that he was no longer a rewards client and that if he caused any trouble, the front desk would take care of it, everyone seemed relieved and actually happy.
Image credits: Ancient_Ice
In the end, everyone thanked the OP and when he met the rude guest, he was already polite and nice, assumingly after speaking to the general manager. The OP never found out if the employee was fired, but when he went to look up his rewards account, it was deleted.
Even 23 years later, he is remembered by his colleagues as he ran into one of the front desk ladies that he saw crying over the rude guest and she reminded him of this event.
Image credits: Steven Miller (not the actual photo)
Image credits: Ancient_Ice
People in the comments mostly were angered by the entitled guest, because he was also an employee and he knew how hard this job can get when a guest is demanding and when you can’t reason with them, so why would he make his colleagues go through that?
They also pointed out what a champ the manager was and that even though he was higher in hierarchy, he listened when the employees complained to him and when the OP came up with a plan to pay the rude employee back.
The best part was that the OP didn’t need to put much effort into this revenge, but caused a storm in the entitled employee’s life. What is more, he didn’t do anything questionable to achieve that, because all he needed to do was to point out the rules the employee violated.
Image credits: Ancient_Ice
We would like to know your opinions on this story. Have you ever seen anything similar happening? Why do you think some people who work in the hospitality industry will behave like jerks when they get to be the customer? Let us know in the comments!
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Jurgita is a content creator at Bored Panda. She studied Lithuanian Philology and Italian Language, but it was not enough to feed her hunger for knowledge so she also got a Master’s degree in Translation.
She is a positive and hard-working panda. In her spare time this panda likes to read, learn new languages and go for long walks. Her favorite writer is Umberto Eco and she will trade bamboo for strawberries.
Saulė is a photo editor at Bored Panda with bachelor's degree in Multimedia and Computer Design. The thing that relaxes her the best is going into YouTube rabbit hole. In her free time she loves painting, embroidering and taking walks in nature.
Today on things that never happened…
Exactly
Actually, I used to work at a Hilton chain hotel. We had someone come in under the employee policy and act nasty towards so many in staff that the GM actually called her GM to advise him about the behavior of one of his employees. We could look people up in the system and after doing so I pointed out she worked in housekeeping – meanwhile she had been telling everyone how she worked in sales. Shortly after her departure, we couldn’t find her in the employee directory any longer.
And then there was a roaring applause & everyone in the lobby stood up in your honor. All the guests came out of their rooms to make you a lavish feast for your courage. You were knighted by god himself.
OP WAS a bit full of himself
A bit? You are too nice
Right like come on. I love when people tell stories and somehow remember entire conversations word for word between multiple people. His boss da*n well didn’t tell him that last part about never pissing him off either. Also it’s wildly doubtful that OP came up with an entire scheme on this dude with back to back attacks. If he actually called this guy’s boss, chances are the boss didn’t give a f**k about how his employees treat other employees at another hotel.
It’s called paraphrasing. And some people do remember particular events very clearly.
And the intro said it happened in 1999. So OP not only remembered whole conversations after a quarter of a century, he also still found them relevant somehow.
Lol a bit? It was hard to read
It all started with a slow-clap, too.
This. The story (whether true or not) was first and foremost about how clever and cool OP is. Secondarily, and it’s a distant second, it was a story of a jerk getting his comeuppance.
And now Entitled Jerk has to pay FULL price to stay at the same hotel chain he works at. He f****d around and found out.
Today on things that never happened…
Exactly
Actually, I used to work at a Hilton chain hotel. We had someone come in under the employee policy and act nasty towards so many in staff that the GM actually called her GM to advise him about the behavior of one of his employees. We could look people up in the system and after doing so I pointed out she worked in housekeeping – meanwhile she had been telling everyone how she worked in sales. Shortly after her departure, we couldn’t find her in the employee directory any longer.
And then there was a roaring applause & everyone in the lobby stood up in your honor. All the guests came out of their rooms to make you a lavish feast for your courage. You were knighted by god himself.
OP WAS a bit full of himself
A bit? You are too nice
Right like come on. I love when people tell stories and somehow remember entire conversations word for word between multiple people. His boss da*n well didn’t tell him that last part about never pissing him off either. Also it’s wildly doubtful that OP came up with an entire scheme on this dude with back to back attacks. If he actually called this guy’s boss, chances are the boss didn’t give a f**k about how his employees treat other employees at another hotel.
It’s called paraphrasing. And some people do remember particular events very clearly.
And the intro said it happened in 1999. So OP not only remembered whole conversations after a quarter of a century, he also still found them relevant somehow.
Lol a bit? It was hard to read
It all started with a slow-clap, too.
This. The story (whether true or not) was first and foremost about how clever and cool OP is. Secondarily, and it’s a distant second, it was a story of a jerk getting his comeuppance.
And now Entitled Jerk has to pay FULL price to stay at the same hotel chain he works at. He f****d around and found out.
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